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Care Quality Commission

East Boro - Good in all areas

The inspection report for Lynch Lane, Weymouth was published on 6th April 2018

Follow this link to the East Boro Housing Trust report


The inspection report for Faulkner House, Wimborne was published June 2019

Follow this link to the East Boro Housing Trust report​


Under Section 60 of the Health and Social Care Act 2008 as part of CQC regulatory functions, an inspection was planned to check whether the East Boro Housing Trust was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.


For further information regarding CQC inspections visit


The inspection of our Lynch Lane Office, Weymouth took place on the 22 and 26 February 2018. The inspection team was made up of one inspector. Before the inspection the CQC reviewed information they held about the service. This included notifications EBHT sent to CQC and information received from other parties. EBHT had submitted a Provider Information Return (PIR). This is information the CQC require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.


The inspector visited and spoke with three people with staff in their homes and spoke with another person and member of staff at the office. They also spoke with two relatives. They spoke with five members of staff, the registered manager, two managers from the provider organisation involved with the running of the service and a social care professional who had worked with the service. They also looked at six people's care records, and reviewed records relating to the running of the service. This included five staff records, quality monitoring audits and accident and incident records.


CQC carried out an inspection of the Faulkner House, Wimborne care service on 20 May 2019 and 21 May 2019. They found Faulkner House provides domiciliary support services to people in their own homes. It provides a service to older people and younger adults some of whom have a physical disability, sensory impairment or dementia. At the time of our inspection there were eight people receiving a regulated activity of personal care.


People were protected by staff who had knowledge of the signs and symptoms that could indicate a person was being harmed or abused. Staff understood how to raise safeguarding concerns both internal and external to the service. People told us that staff made them feel safe.


Staff worked with people, where appropriate their relatives, and healthcare professionals to manage and reduce the risks they faced in their day to day lives. People were supported by a consistent group of staff who knew them well and had been trained to meet their needs. Training included mandatory courses and on-going support to ensure staff had the necessary skills to support people competently.


Staff understood the principles of the Mental Capacity Act 2005 (MCA) and demonstrated this when supporting people. People were supported to have maximum choice and control of their lives



The five areas our Domiciliary Care
Service was judged on were:
•    Is the service safe?
•    Is the service effective?  
•    Is the service caring?
•    Is the service responsive?
•    Is the service well-led?

The Inspection found that care was planned and delivered in a way that met our clients’ needs and preferences. People who were being cared for were safe and were supported by staff who understood the risks they faced and had the training and skills to balance independence whilst managing risks.  Staff had the necessary knowledge and skills to meet individual needs, the staff teams were good at their jobs and care was provided in a way that protected people’s privacy and promoted their dignity.


Following Inspection there are four different levels that the service could be awarded:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires improvement - The service isn’t performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we’ve taken action against the person or organisation that runs it.


East Boro’s Domiciliary Care Service
was classified as GOOD in all areas. for both Lynch Lane and Faulkner House.