East Boro provides a complete maintenance service to its tenants, including a response repair service, weekly fire safety checks, planned maintenance programme, cyclical works, property adaptations, and refurbishment of new schemes.
The Response repairs needs are categorised under the following categories:
- Category 1 - Emergency Repairs - within 24 hours
- Category 2 - Urgent Repairs - within 5 working days
- Category 3 - Routine repairs - within 20 working days
The Aster Group's own Direct Labour Team provides East Boro with a full response repair maintenance service form 8.30am to 5pm, Monday to Friday except Bank Holidays.
Out of Hours Emergency Repairs (category 1) are responded to by Aster Group on behalf of East Boro. This out of hours service is provided from 5pm to 8:30am Monday to Friday and 24 hours a day on Saturdays, Sundays and Bank Holidays.
Out of Hours Maintenance Emergencies including Gas
For emergencies, please call Aster Group Tel: 0333 400 8222
Click to Report a Repair