Sheltered Housing

East Boro prides itself on the level of contact it has with its tenants in sheltered housing.

Proactive support helps to reduce emergencies as well as helping people to live a high quality of life with support as and when required. Sheltered Housing Officers (SHOs) are provided to respond to tenants as follows:

 

• Sheltered Housing tenants will receive visits one day a week from a Sheltered Housing Officer, along with regular welfare calls each week.

• All support is tailored to individual's needs and East Boro also operates a telephone Welfare Calls Service phoning tenants when they have a specific need for support.

 

Each flat has a Careline unit linked to the call centre 24 hours a day, 7 days a week. At any time emergency help is only the 'touch of a button' away. Individual support plans and risk assessments, if necessary, enable tailored support to tenants who need it.

 

East Boro operates a complete "person centred plan" approach to its support services, tailoring support to meet tenants needs.